Help a fellow Downsizer (Mochyn) with website problems!

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Help a fellow Downsizer (Mochyn) with website problems!
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Bugs

Joined: 28 Oct 2004
Posts: 10744

Posted: Wed Mar 16, 05 9:05 pm Post subject: Help a fellow Downsizer (Mochyn) with website problems!
I've just had the following email from Mochyn: "...when I try to get into any site I only get as far as the page that says 'World Wide Web' with the little spirally bar at the bottom. Can't get any further! Any ideas?" Can anyone help? I've asked for some further details but it's like the blind leading the blind... (Obviously I'm posting it, because she can't get here to do it herself)

tahir

Joined: 28 Oct 2004
Posts: 45723
Location: Essex

Posted: Wed Mar 16, 05 9:08 pm Post subject:
She runs a Mac doesn't she?

sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42228
Location: North Devon

Posted: Wed Mar 16, 05 9:13 pm Post subject:
I've got 'macs for dummies', so I'll have a look. Doesn't sound like OSX and safari though.

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28356
Location: escaped from Swindon

Posted: Wed Mar 16, 05 9:16 pm Post subject:
Proxy server settings are one thing that can totally knacker your access.

Bugs

Joined: 28 Oct 2004
Posts: 10744

Posted: Wed Mar 16, 05 9:17 pm Post subject:

tahir wrote:

She runs a Mac doesn't she?

I believe so, but that's just my impression - I've asked for more details if she can get some. Hoping it'll be one of those things where someone goes, "ah, that'll be your such and such interacting with the automatic wotsit. Press F6, restart, and Bob's your auntie's live-in lover...."

sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42228
Location: North Devon

Posted: Wed Mar 16, 05 9:18 pm Post subject:
Umm, if she emailed you then she's obviously got internet access. So it's a browser problem isn't it? (Sorry if this is blindingly obvious, but I don't know much about this so ~I'm trying to narrow things down, then I can go and look on the Apple online help thingy).

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28356
Location: escaped from Swindon

Posted: Wed Mar 16, 05 9:19 pm Post subject:
All I can think of is proxies or firewall.

Bugs

Joined: 28 Oct 2004
Posts: 10744

Posted: Wed Mar 16, 05 9:20 pm Post subject:
That's a good point, and presumably, a good sign. But I'm worse than you are at this!

sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42228
Location: North Devon

Posted: Wed Mar 16, 05 9:20 pm Post subject:
Has she tried Force Quitting, or just doing a restart?

Bugs

Joined: 28 Oct 2004
Posts: 10744

Posted: Wed Mar 16, 05 9:25 pm Post subject:
I don't know what those things are Do you want to try emailing her directly? There's probably not much point in investigating too much until we hear back from her, as she may get it sorted herself.

sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42228
Location: North Devon

Posted: Wed Mar 16, 05 9:31 pm Post subject:

Bugs wrote:

I don't know what those things are :oops.

Shutting down the programme (or application), or rebooting in PC world. They're just what the Mac calls them.

dougal

Joined: 15 Jan 2005
Posts: 7184
Location: South Kent

Posted: Wed Mar 16, 05 9:50 pm Post subject:

Restarting should be the first thing to try.
Its purely a problem with the browser.
Clearing the browser's cache, deleting its Preferences file, at worst reinstalling the web browser, would be a reasonable progression.

But what is she running - "a Mac" ? OS9 or X? What Browser? (Safari, Explorer, Opera, Firefox...?)
Oh, and connecting how? Modem, usb to broadband, router...? (Unlikely a home user would *have* a proxy server...)

judith

Joined: 16 Dec 2004
Posts: 22790
Location: Montgomeryshire

Posted: Thu Mar 17, 05 9:46 am Post subject:
She will definitely be connecting via modem - she is even more out in the wilds than we are!

mrsnesbitt

Joined: 28 Oct 2004
Posts: 1576

Posted: Thu Mar 17, 05 10:49 am Post subject:
I have Mochyns telephone number if anybody needs to talk to her. PM me either direct or via a mod. Dx

mochyn

Joined: 21 Dec 2004
Posts: 24585
Location: mid-Wales

Posted: Fri Mar 18, 05 8:19 pm Post subject:
Thank you all so much: the situation sorted itself out, so now I'm even more baffled than before, but at least I'm back in touch! X X X :0) Mochyn

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